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pdf dropdown not working on tablet/smartphones

Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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I have created a pdf filler form with multiple dropdown items. Everything works fine within a windows environment, but seems to hang up when using on a tablet or smartphone.  There is also javascript built in to export the data on the filler form to a csv file, but that is executed on a button event so I dont think anything in the javascript is causing the issue there. Are these options not functional on smart devices? Any help or ideas would be extremely helpful and appreciated.

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Android , Edit and export , PDF forms

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @Mike35021292lj4d,

 

Hope you are doing well. Thank you for writing in!

 

Basic action button functionalities should work with the mobile version of Acrobat Reader.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screen recording of what you see when trying to use the drop-down menus;

4. The same file via Private Message to test the issue in-house.

 

[To send a private message, click on my profile name followed by the blue button saying "Send a Message" on the next page]

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Just following up to see if any idea on what is causing filler pdf to stop responding on smart devices other than PC

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @Mike35021292lj4d,

 

Thanks for sharing the file.

 

I have shared the details with the team for further investigation.

 

-Souvik

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Community Beginner ,
May 14, 2024 May 14, 2024

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Just checking in again, have not heard anything for months now. Did my issue fall between the cracks, or is there no solution to be provided?

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