pdf dropdown not working on tablet/smartphones

[Mike35021292lj4d]

I have created a pdf filler form with multiple dropdown items. Everything works fine within a windows environment, but seems to hang up when using on a tablet or smartphone.  There is also javascript built in to export the data on the filler form to a csv file, but that is executed on a button event so I dont think anything in the javascript is causing the issue there. Are these options not functional on smart devices? Any help or ideas would be extremely helpful and appreciated.

[S. S]

Hi @Mike35021292lj4d,

Hope you are doing well. Thank you for writing in!

Basic action button functionalities should work with the mobile version of Acrobat Reader.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screen recording of what you see when trying to use the drop-down menus;

4. The same file via Private Message to test the issue in-house.

[To send a private message, click on my profile name followed by the blue button saying "Send a Message" on the next page]

Look forward to hearing from you.

-Souvik

[Mike35021292lj4d]

Just following up to see if any idea on what is causing filler pdf to stop responding on smart devices other than PC

[S. S]

Hi @Mike35021292lj4d,

Thanks for sharing the file.

I have shared the details with the team for further investigation.

-Souvik

[Mike35021292lj4d]

Just checking in again, have not heard anything for months now. Did my issue fall between the cracks, or is there no solution to be provided?

[S. S]

Hi @Mike35021292lj4d,

The team is already working on the issue. 

I will update the thread once I hear back.

-Souvik

[S. S]

@Mike35021292lj4d Do you experience the issue with the latest version of Acrobat Reader Mobile?

If yes, would you mind sharing a screen recording video for further investigation?

-Souvik