Pdf read from Google Drive gets corrupted

[Eden5EB6]

Hey! 

I have had this problem for a long time. We buy lot of digital books and store them to Google Drive from where I then access them with Adobe Reader with my tablet. Sometimes files get corrupted, they may be readable for days and then stop working. The file cannot be opened it is damaged or corrupted. The version in the Google Drive is also corrupted and has to be replaced. The corrupted version varies videly with the file size compared to the original, sometimes it is even only half the size.

I must add that the file is not touched by anyone or thing else than me with my tablet, and this has not happened with any other usage of those books. 

Any help would be appreciated. I run the newest application version. 

[J32672351kcuy]

I am experiencing the same issue. I keep my pdf open and highlight stuff along the way. At some point, the pdf document becomes corrupted and I lose all progress. Extremely frustrating. Of course Google never responds.

[S. S]

Hi @J32672351kcuy,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I would like to know more about the issue. Would you mind sharing a few more pieces of information:

1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screen recording of the issue for better understanding;

4. A sample file (both the original and corrupted) for further investigation.

Look forward to hearing from you.

-Souvik

[mik_5109]

Experiencing the same issue in 2024. Only alterations to PDF is highlights. Within about 4 hours the PDF is corrupted. It doesn't save in the meantime and Google drive is "uploading" PDF 24/7. Document is only ever open on a single device and no no other device. So frustrating

[mik_5109]

Corrupted file

[mik_5109]

Version 24.9.2.35569

[Amal.]

Hi there

Hope you are doing well and thanks for sharing the information.

Please share the video recording of the steps you are taking and the issue as it occurs for more clarity.

Update the Acrobat Reader Mobile app to the latest version form the Play Store (Android), or App Store (iOS) and reboot the device once. Also check for any pending/missing updates for Google Drive App and see if that works for you.

Let us know how it goes.

Regards

Amal