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PDF reader not letting me edit

New Here ,
Aug 03, 2022 Aug 03, 2022

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I can't seem to edit my PDFs, it's telling me I need a subscription, which I have and it end April 2023. When I click the subscribe button it even tells me I have a subscription and then goes to an error message. When I look in the App Store it says I have a subscription and I can access all my PDFs still just not edit them. I really need this for work so any help would be appreciated. For IPad Pro. 

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Edit and export , iOS

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello Holly,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account details with the community's registered email address and could not find any active subscription for Acrobat Reader Mobile.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

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New Here ,
Aug 03, 2022 Aug 03, 2022

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I am having the same issue for a few months now. My subscription ends in December 

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello Holly,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account details with the community's registered email address and could not find any active subscription for Acrobat Reader Mobile.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

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New Here ,
Dec 07, 2022 Dec 07, 2022

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I'm having the same issue as well

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New Here ,
Feb 24, 2023 Feb 24, 2023

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Having the exact same problem, can't even buy a new subscription because it times out but I have been paying for it so I should be able to edit.

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Community Beginner ,
Feb 25, 2023 Feb 25, 2023

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Hei 

I'm having the same problem... 

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New Here ,
Jun 10, 2023 Jun 10, 2023

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I am having that exact problem too and we are into June 2023. Has adobe acrobat fix this problem yet? I don't see any answers below your question. I paid $69 and some odd cents for an app that I can only read on, and that's not right. I think there should be an answer! 

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Hei
They never answered me!!! But I find out that if you erase the app and
reinstall it it will work again…the problem here is that you will lose all
your files and data .

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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@Boskhy285856544lue @Mae30420161gnf0 Sorry for your experience with Acrobat Reader Mobile.

 

The situation you mentioned could be due to cached files not recognizing your subscription, and thus, you could not edit the files.

 

As mentioned above, re-installing the application could solve the issue, but when coming to loss of data, it should not be the case if you had the same account logged in previously.

 

If you can edit the files now and the data is gone from the account, you were signed in to a different email address than the one you have a subscription with.

 

Hope this clarifies your point.

 

-Souvik

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