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PLEASE HELP! Cant upload pdf, error corrupted file...

New Here ,
May 20, 2024 May 20, 2024

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Please help! I cannot upload a pdf paperwork form that I urgently need to fill out and return on a 401k app on my Samsung 24 Ultra phone. Recieve pop up error: file is corrupted. How can I access this? Any help will be greatly appreciated!

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PDF forms , Print , View or share PDFs

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi @Kenny37523547y3wa,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile. 

 

 Do you see this with every file you try to use? If yes, would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat you sue (go to Profile-> About Acrobat);

2. The Android OS version of your device;

3. A screen recording video of the event for better understanding.

4. A sample file where you experience the issue.

 

Look forward to hearing from you.


-Souvik

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