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please return my money

New Here ,
Jun 07, 2021 Jun 07, 2021

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  1. hi! I signed up for acrobat premium to convert the document to pdf. it was said that the subscription is issued free of charge for 7 days. a week passed and I forgot about her. today, money was debited from my card. I do not plan to use acrobat premium in the future. how do I get my money back?
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Create PDF , iOS

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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This user-to-user forum cannot help you with your account and billing matters.  Please contact Adobe Customer Care.

 

==============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html


CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Jun 08, 2021 Jun 08, 2021

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Hi,  

  

Hope you are doing well. 

  

Thank you for contacting us and we apologize for the inconvenience. Due to the Reserve Bank of India’s e-Mandate, free trials and auto-renewing subscriptions are currently unavailable through Google Play. Google Play subscriptions are available only in the form of a single access pass for a specific period of time and price depending on what plan you choose – month or year. You may repurchase any subscription at the end of that period.  The Adobe Acrobat Reader Android team is in the process of updating our messaging to meet any obligations that we may have pursuant to the Google Play changes. To request a refund, please see Google Play’s refund policy: Request a refund on Google Play.

If you have already submitted a request for a refund on Google Play without success please contact our paid customer support team through the chat icon in the bottom right.”

 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

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