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Png black background ipados acrobat reader

New Here ,
Dec 06, 2021 Dec 06, 2021

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Hello, I am trying Pro version on ipad. When I open pdf and I want to paste a png picture with my stamp and signature, it gets black background, so it is not visible. It is happening only on ipad version of acrobat. On PC if I use the exact png it works normal. I couldn't find any settings in ipad app to change it.

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Edit and export , iOS

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Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

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Hi @Matej22110518yefj 

 

As mentioned in the description that you cannot add your signature with a picture. Would you mind sharing a few details to understand the issue better?

1. Does that happen with a particular PDF or with all PDFs?

2. Can you add a signature without the picture?

3. If possible, could you share a video of it?

4. Application version?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Hello, it happened with all pdfs. I can't do signatures myself, so I have to use picture with stamp and a sign over it.

I uninstalled adobe and chose different app as it was impossible with all combinations add the sign. The version was up to date, I installed it from the Appstore. On PC with Windows Adobe Acrobat works flawless, but I need working app on ipad too and there is only 7 day trial version of it, so not lot of time for get rid of the problems.

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Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Sorry for the delayed response and thanks for providing all the details.

Could you please provide the application version and the iOS version.? 

 

Regards, 

Harsh

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