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Point au lieu d'une virgule

Explorer ,
Jan 16, 2023 Jan 16, 2023

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Bonjour,

 

Voici mon souci.

J'ai un fichier Excel et je veux le convertir en pdf avec Acrobat sur mon ipad.

Donc je fais "créer un fichier pdf", je sélectionne mon fichier excel et le fichier est converti en pdf.

Sauf que les virgules des nombres décimaux ont été remplacées par des points. Je précise que ce problème ne se produit si je fais la même méthode depuis la version windows d'Acrobat. Cela vient uniquement de la version mobile sur iPad.

Merci d'avance

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @Didier27957969y6rp,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the files with us to reproduce the issue and take it up for further investigation? This would help us narrow down the approach that we take when trying to get to the resolution.

 

Look forward to hearing from you.

 

-Souvik.

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Explorer ,
Jan 31, 2023 Jan 31, 2023

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Hello,

I am sharing with you two files.
The first one is an Excel File with just one number: 1,3 (the comma is the
separator for decimals in France).
The second one is the pdf file I get when I use « create a pdf » with the
Acrobat app on my iPad. As you can see, the comma has been replaced by a
point (1.3 instead of 1,3).
This is strange because I don’t have this issue with the Windows app on my
PC.

Best regards

--
Didier A.

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi @Didier27957969y6rp,

 

Would you mind using the reply option here on the community to attach the files to the reply? 

 

I am not able to see the files that you attached. 

 

-Souvik.

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Explorer ,
Feb 01, 2023 Feb 01, 2023

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D.A

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Explorer ,
Feb 01, 2023 Feb 01, 2023

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Here are the files

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @Didier27957969y6rp,

 

I checked the excel file on my end and saw a decimal instead of a comma. This looks more like a system language issue where your system is in french while Acrobat is in English, due to which you experience the issue.

 

Would you mind sharing a screen recording of the scenario happening? It worked just as expected on my end.

 

-Souvik.

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Explorer ,
Feb 02, 2023 Feb 02, 2023

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Yes, I live in France so the comma is the separator for decimals.

But Excel and Acrobat are in French. And I say it again: if I create the pdf with Acrobat on my PC, it works fine. There is only a problem with Acrobat on my iPad.

Do you want a video?

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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@Didier27957969y6rp,

 

I tried reproducing the issue with an iPad. I was not able to reproduce the issue.

 

Yes. A video of the workflow would be great.

 

-Souvik

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Explorer ,
Feb 02, 2023 Feb 02, 2023

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Hello,

 

Here is a video.

First, I show you the Excel file (with a comma). Then I choose (Create a pdf file) and you will see the comma has been replaced by a point.

 

Best regards 

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @Didier27957969y6rp,

 

Thank you for sharing all the details. Forwarding the issue to the team, and I will get back to you with the resolution.

 

-Souvik.

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Explorer ,
Feb 03, 2023 Feb 03, 2023

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Hello,

 

As you can see, my excel file is on Microsoft Cloud (One Drive). So I tried with Dropbox but the isssue is the same. So I tried directly on my iPad. I join a video.

As you can see, there are several folders but they don't appear on Acrobat app. Only the Acrobat folder appears. Is it normal? If I put the excel file in the Adobe Folder on my iPad, I see it in the Acrobat app when I want to create a pdf, but the issue is the same 

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @Didier27957969y6rp,

 

To see other files from within Acrobat, you will need to use the feature "Browse more files to see all other formats than PDF." This is designed behavior. 

 

-Souvik.

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Explorer ,
Feb 03, 2023 Feb 03, 2023

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Thank you. I hadn't seen this "browse more files ..."

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Explorer ,
Mar 26, 2023 Mar 26, 2023

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Hello,

 

Near 2 months later and it still doesn't work.

 

Best regards

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Explorer ,
Apr 21, 2023 Apr 21, 2023

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Hello,

 
I reported the bug on January the 16th.
3 months later, it still doesn't work. I think I have been patient enough.
I remind you that I pay every month for this software and it still doesn't work correctly.
Very disappointed

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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@Didier27957969y6rp The issue you are referring to is the designed behavior of the application.

 

Suppose you have a file that is not a PDF. In that case, you can use the share option (Open in another App if on OneDrive)-> from the app picker menu, click the option Import to Acrobat-> select Import to Acrobat again-> once the file opens in Acrobat-> click create PDF, and it should be done.

 

Please let us know if this is not what you are looking for.

 

-Souvik

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Explorer ,
Apr 21, 2023 Apr 21, 2023

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I am not talking about that. I am talking about the point instead of the comma (see my first message on January the 16th): it hasn't been fixed

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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@Didier27957969y6rp, Acrobat uses online web services for conversion.

 

So, even after the team investigated it, there is no way for the services or even Excel itself to say that the file is in French, as Excel files do not contain delimiters but raw numbers.

 

We are still trying to get through this. Since multiple factors are involved here, this is taking longer than expected.

 

While I understand this might be frustrating, I request your kind understanding and patience while our team works to fix this.

 

-Souvik

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Explorer ,
Apr 21, 2023 Apr 21, 2023

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Ok, but does it work with Acrobat on Windows and not Acrobat on iPad?

I do exactly the same thing on Windows 11 and there is a comma for decimal numbers. On iPad, it doesn't work

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Explorer ,
Apr 21, 2023 Apr 21, 2023

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I forgot the "Why": Why does it work with ...

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Adobe Employee ,
Apr 22, 2023 Apr 22, 2023

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@Didier27957969y6rp  Yes, I understand, and we have the bug logged. This seems specific to the web services that Acrobat's mobile version utilizes to process conversion.

 

I cannot guarantee an exact time, but our team is working on two different fronts to rectify the issue.

 

-Souvik

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Explorer ,
Sep 08, 2023 Sep 08, 2023

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Hello,

 

Five months later and it still doesn't work. Are you really working on this issue?

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Adobe Employee ,
Sep 09, 2023 Sep 09, 2023

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Hi @Didier27957969y6rp,

 

The delimiters are not recognized when using the online services for conversion, and thus, you experience such an error.

 

However, the team is still working to minimize such instances and this will be implemented gradually in the online services side.

 

-Souvik

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Explorer ,
May 01, 2024 May 01, 2024

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More than one year after I created this post, it isn't fixed yet.

What a joke

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