Porqué no me reembolsa mi dinero

[Blanca30247971idzj]

Yo pagué la suscripción pero no me salió prueba gratis tenía que escoger anual y no pude utilizar la app entonces la desinstale y aún así me cobró 

[S. S]

Hello @Blanca30247971idzj,

I hope you are doing well. I am sorry for your experience with Adobe Scan.

Since Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.