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I upgraded to a premium account. But I can't use the features. For example, if I want to make a note, I keep getting the message: 'please setup an e-mail account on your devine and try again'. Very bizarre since I'm already logged in with my email account. Someone tips because in this way premium has no added value. P.S. I use Adobe on my iPad Pro.
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Hi @Wim5C39
Sorry for the inconvenience caused. Try to restore your account using below given steps:
1. Tap on profile icon.
2. Tap on subscription.
3. Tap on restore purchase.
For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription
Let us know how it works on your end.
Regards
Ria
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Thanks for your reply, Ria.
I have performed these steps but I still cannot use the premium features.
I keep getting the message 'please setup an email account on your devine and try again'.
Frustrating;-)
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Hi @Wim5C39
Thankyou for getting back to us. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.
Note: This is a public forum, please do not share personal information here.
For sending a private message follow the below steps:
We will be waiting for your response.
Regards
Ria