Premium features not working

[Omar255705398aj8]

Need help with my premium features not working

[S. S]

Hello Omar,

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

I checked your account details with the community's registered email address and could not find any active subscription.

Could you share the details of your purchased subscription with me so that I can investigate further?

Thanks,

Souvik.

[Omar255705398aj8]

I had a previous account that I can't get into for some reason which I also had a monthly subscription to. I keep getting this notification even when I tried to apply again. I had to get a new phone and since I've downloaded the app again I was only able to temporarily use its features

[Omar255705398aj8]

This was my original account information that also had monthly premium features and I can't get into it

[Omar255705398aj8]

Could you find that account? Or can I get my money back?

[Omar255705398aj8]

Still no reply? This is insane

[S. S]

@Omar255705398aj8 Hi,

Sorry for the delayed response. 

I looked at the details you sent on the screenshot and found an active subscription. The subscription is linked to your apple ID.

You can log in using Apple and check if it works for you.

Thanks,

Souvik.