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Premium features not working

Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Need help with my premium features not working

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iOS

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hello Omar,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account details with the community's registered email address and could not find any active subscription.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

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Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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I had a previous account that I can't get into for some reason which I also had a monthly subscription to. I keep getting this notification even when I tried to apply again. I had to get a new phone and since I've downloaded the app again I was only able to temporarily use its features

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Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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This was my original account information that also had monthly premium features and I can't get into it

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Community Beginner ,
Aug 14, 2022 Aug 14, 2022

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Could you find that account? Or can I get my money back?

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Community Beginner ,
Aug 14, 2022 Aug 14, 2022

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Still no reply? This is insane

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Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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@Omar255705398aj8 Hi,

 

Sorry for the delayed response. 

 

I looked at the details you sent on the screenshot and found an active subscription. The subscription is linked to your apple ID.

 

You can log in using Apple and check if it works for you.

 

Thanks,

Souvik.

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