Premium quality not activated after subscribing

[defaultuzcw3nj16lxg]

Please I need urgent attention. I already subscribed for the monthly premium quality and not working keep loading and when I restarted the app I was asked to subscribe again and I tried and it keep saying error message I have already subscribed then why is it not working

[Ria Tagra]

Hi,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. OS version?
2. Make and model of your device?
3. Could you share some relevant screenshots with us?

 
Try to sign out and sign in back to your account. Do the following to restore your subscription:

1. Tap the profile icon.
2. Tap Subscriptions or Manage subscriptions
3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.htmlLet us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards
Ria

[Izaac5F85]

Hi 

this didn't work for me. Having the same issue. 
many other ideas?