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Premium Tools For Mobile User, says I’m Free User and won’t restore.

New Here ,
Jul 29, 2020 Jul 29, 2020

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Premium Tools For Mobile User, says I’m Free User and won’t restore. Frustrating in that I paid my subscription on July 26th, 2020. Restoring won't work. Try to sign up as for trial and shows I'm already subscribed. Lastly, I even have money in my Apple ID.  Need assistance, as I can't get my work done. 

Sean Segel 

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Install update and subscribe , iOS

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Community Expert ,
Jul 29, 2020 Jul 29, 2020

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Can you share a screenshot of the exact error that you're getting?

 

Also, what do you mean by "won’t restore" / Restoring won't work ?

 

Were you able to sign in with your Adobe ID in the mobile app before before and all of a sudden you got stuck with this issue?

 

I can think of 3 ideas:

 

  • Check if you need to deactivate other computer devices from https://account.adobe.com/plans/   then click on "Manage Plans" and then scroll down in that page to the "Activated devices" section. It is possible that you have more than 2 devices activated with the same subscription. Only leave activated the computer device that you're currently using. 
  • On the same link above, navigate to : https://account.adobe.com/billing-history  and confirm your billing information
  • Go to the Apple store and check for new updates. status: https://apps.apple.com/us/app/adobe-acrobat-reader-for-pdf/id469337564   You should be able to see under the" Subscriptions" your in-app purchases for : In-App Purchases for:
    • Adobe PDF Converter & Editor
    • PDF Pack - Doc Creator
    • Adobe ExportPDF

     

    My best guess, if you find discrepancies with my suggestions above, contact Adobe Customer Care directly You may use this link: https://helpx.adobe.com/support.html

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Jan 09, 2024 Jan 09, 2024

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Iam very

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Adobe Employee ,
Jan 28, 2024 Jan 28, 2024

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Hi there,

 

Thank you for writing in! 

 

Would you mind briefing us on your question related to Acrobat Reader Mobile or any other Adobe product for better understanding and assistance?

 

Look forward to hearing from you.

 

-Souvik

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