Premium user

Report · Dec 10, 2021

My device is not letting me utilize premium features and my subscription is current until 2022, also when I try to restore purchases it says unable to restore

Report · Dec 13, 2021

Hi Alyssa,

We did check your Adobe account with the registered email on Adobe Community. However, haven't been able find any active subscription under it.

So, there's likely a changes that

1- You have made a purchase using different email address.

2- So, Sign out from the application and Sign In using correct email address

3- If you have used your Apple ID to make the purchase, then Sign In into the application using Apple ID, not Adobe ID.

If it still doesn't work, then share your other email with us via Private Message.

Thanks,

Akanchha