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New Here ,
Dec 22, 2022 Dec 22, 2022

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Printing from Acrobat Android to a Canon printer using Canon print services. The printed document doesn't respect the printable margins of the printer. The printout gets chopped off at the edges. On my PC, there's a setting to control that; but I can't see any way to do that using my phone. Does anyone have a suggestion? 

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Adobe Employee ,
Dec 23, 2022 Dec 23, 2022

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Hi @Jerry246399697vef,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you tried printing it directly through Acrobat Reader Mobile?

 

You may learn more from the link: Work with PDFs — Acrobat for Android Help.

 

If you experience the same issue using the application, please share the file with us to reproduce the issue for further investigation.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Dec 23, 2022 Dec 23, 2022

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I opened the PDF in Acrobat Mobile and printed it to Canon Print Services. It still clipped the edges of the page. If I print the same file from my Windows PC, Adobe automatically scales it to 94%. That works perfectly. I can't find any way to scale the printout from Adobe Mobile.

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @Jerry246399697vef,

 

Thank you for bringing this to our attention. 

 

We would love to hear about the feedback. Would you mind sharing the feedback on our feedback form: https://acrobat.uservoice.com/

 

Filling out the form ensures that the feedback reaches out to our product team for more visibility and for them to try and implement it in the upcoming updates.

 

Thanks,

Souvik.

 

 

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi @Jerry246399697vef,

 

Hope you are doing well.

 

Would you mind sharing some information with us so we can investigate into the issue:

1. Application version you are using;

2. OS [Android/iOS] of your device and its version;

3. A sample file in which you experience the issue for better understanding.

 

This would really help us deep dive into the scenario and come up with a fix.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Jul 18, 2023 Jul 18, 2023

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I have exactly the same issue with a Konica Minolta 6C.   I am using a desktop PC and now we have all our software from the cload I can tell you VERY LITTLE. I had no trouble prior cload based. The PDF is edge to edge and used to print fine. CLoud based Adobe and the printer now appear to have taken away that ability. .

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