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Has anyone downloaded extremely private documents and had somebody post a comment on them because the acrobat cloud was not secure????
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Hope you are doing well. Thank you for writing in!
Files saved on your Acrobat Cloud cannot be accessed by anyone other than you unless you share them manually.
If there are comments on your file, you can check the user who has done so, and if you do not recognize the user, you can unshare the files and change your account password.
Hope this helps.
-Souvik
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@Erin35126015xal8, I checked the support ticket logged on to your account.
The statement mentions that you have shared the file manually, which is why the other user accessed the file.
Also, there was a mention of activating 2-factor Authentication.
Let me know if there is something else we can help you with.
-Souvik
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No other user had permission, and no access was given to anyone. No person other than a criminal would 'access' it.
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