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pro non actif

New Here ,
Jun 19, 2023 Jun 19, 2023

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Bonjour

J’ai pris l'abonnement pro et pourtant il n'est pas actif et je ne trouve nul part mon payement alors que ça a bien était effectué sur mon compte.

Pouvez vous m'aider

Merci

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Install update and subscribe

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Adobe Employee ,
Jun 25, 2023 Jun 25, 2023

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Hi @Régine305989264gi4,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if this help.

 

Thanks,

Souvik.

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