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Pro version Payment using Google Pay balance

New Here ,
Jun 11, 2022 Jun 11, 2022

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It appears as though the app doesn't support subscribing to Pro plans/packages using Google Pay Balance as the payment option.

Am I correct?  Why doesn't the app let me subscribe? It says debit/credit cards netbanking are also unsupported means.

What Should I do now? Kindly help!

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Android , Edit and export , Install update and subscribe

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hello Serene,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile Subscription.

 

The payment methods and transactions in Android are how Google play processes it. You may refer to the below link from Google Support to troubleshoot issues with your payment methods: Problems with in-app purchases - Google Play Help.

 

You can also refer to this link if you have any questions related to Adobe Acrobat Reader Mobile: Subscription Services — Acrobat for Android Help (adobe.com)

 

I hope this helps.

 

Thanks,

Souvik.

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