PROBLEM WITH THE APP!

[jorge_2504]

Hi! Everytime I try to open the app it just close down and I can't open it! I need help now because it's very important for me to open the app and get in because I need it a lot for work! 

[S. S]

Hi @jorge_2504,

Sorry for the experience with Acrobat Reader Mobile app crashing.

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

We request your kind understanding and patience while the team gets the fix live.

Regards,
Souvik.

[jorge_2504]

Hi Souvik,

okay thanks a lot for the update! I was so worried and so angry because it's very important for me that it work, but now when I know it's easier to take. 
I hope you will fix it soon 🙏

thanks a lot. 
Beat regards 

[S. S · Accepted solution]

Hi @jorge_2504,

Good news.

We are live with the fix.

Please restart your device once and try using the app again. 

Let us know how it goes.

Regards,
Souvik.

[jorge_2504]

Hi Souvik,

Yes I sown it but now when I'm inside the app it says that I have free version and I can't do nothing with my subscription, but I pay 125 Swedish crowns every month. Do I need to restart my phone for this? Then I will do it. 
Regards,

Jorge 

[jorge_2504]

Hi again Souvik! 
I forgot to enter back to you again and tel you that it work very good. 
thanks a lot. 
best regards 

jorge