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Prueba gratis no cumplida

New Here ,
Apr 16, 2024 Apr 16, 2024

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He solicitado hoy 17/04/2024 a la 1:03 a.m. Una prueba gratuitade 7 dias de adobe anual con mi iphone, mi sorpresa, a la 1:04 a.m me han cobrado el año entero mediante paypal. He cancelado la suscripcion a la 1:05 y he abierto disputas en apple y paypal para que me reembosen el dinero, pero me prece una estafa enormemente absoluta por parte de adobe, si prometen prueba gratuita de 7 dias, NO DEBEN COBRAR NADA HASTA QUE NO PASEN ESOS 7 DIAS! Espero que me reembolsen el dinero a la primera, pues estoy dispuesta a ir hasta a atencion al consumidor si no me resuelve nadie el problema. 

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi @Lorena36784537dd40,

 

Hope you are doing well. Thanks for writing in!

 

I checked the email address registered here on the community.

You had previously exhausted the 7-day free trial, back in 2022 due to which you were charged immediately once you clicked the purchase option.

 

Hope this clarifies your question.


-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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