Purchase Adobe Acrobat Export PDF

[Hamish36718142oz75]

Good afternoon,

I purchased 1 years subscription online Adobe Acrobat Export PDF and downloaded the app. When I opened a PDF file and selected 'edit text and images' I was taken to a page that said 'Start free trial now'. On my Adobe homepage, it displays my plan which includes; PDF services, and Acrobat Export PDF. Below that window a box says 'Included with your account is Adobe Acrobat', so I click on that, which takes me to a page that says 'Hi Hamish Adobe Acrobat Export PDF...', under that window is a box that says 'edit text and images' so I click on that and another window opens up and says 'start free trial'.  Am I missing something here, because my subscription displays that I can edit a PDF file, which is false. I have paid for something and did not receive it. Could someone please help me?

[jane-e · Accepted solution]

@Hamish36718142oz75 

I've moved your post from Using the Community (for questions about the forums) to Acrobat Reader Mobile for you.

Did you purchase from the App Store, Google Play, or Adobe?

Jane

[Christianna W]

Hi Hamish,

I have the same problem.  Very frustrating.  I was able to upload my PDF on my online account and convert it there, but I am now unable to access any of the PDFs using the desktop app (even to read them) because of the "free trial" window.  In my case, this happens without clicking on 'edit text and images'.  Closing the "free trial" window closes the whole program.  Chatbot says that agents are not available now (mid-day on a Saturday) but does not say when they will be available.

[Christianna W]

Hello again, Hamish,

I ended up uninstalling Adobe Acrobat Reader from my computer, then reinstalling.  It opened without being signed in to my account and was able to open and give me access to my PDF on desktop without the "free trial" window obstructing everything.  I'm hesitant to sign in, in case the same issue arises.  I think I will use the Adobe Acrobat Export PDF service online for now,  and use desktop without signing in for as long as the system allows.