Push notifications not working in Account Access app

[amandap32445451]

Hi,

Push notifications are not working anymore on my Adobe Account Access app. All the permissions are granted but I don't receive notifications anymore. I have removed and installed the app again but it didn't change anything. Does anyone know what to do?

Thank you.

[Jan_vdW]

I'm experiencing the sam issue.

On an iPhone 14, running iOS 16.5 and Adobe Account Access version 2.4
When I open the ap manually it DOES display a couple of buttons that I can click, but having to open the app that way takes away from the ease of use it used to have.

[S. S]

Hi @amandap32445451 @Jan_vdW,

Hope you are doing well. Sorry for your experience with Adobe Account Access.

This board is meant for issues and discussions related to Acrobat Reader Mobile. For issues specific to the Adobe Account Access application, please share your concern in detail here: 

authenticator-feedback@adobe.com

-Souvik

[Illuminated Pictures GmbH]

I have the same Issue. It used to work without problems but since a while I don't get push notifications anymore. Did anyone find a solution?

Not very practical if everyone with the same problem writes in private to the support...

[S. S]

Hi @Illuminated Pictures GmbH,

For issues specific to the Adobe Account Access application, please share your concern in detail here: 

authenticator-feedback@adobe.com

-Souvik