"Fill & Sign" text disappears as soon as leaving the text box when writing in Hebrew

[hialon]

Dear forum members and support,

While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.

This does not happen when using only English letters or numbers.

When trying to Undo the "invisible" added text, the app crashes.

This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.

Did anyone else encounter this? Is there a known workaround?

Thanks,

Alon

[Meenakshi Negi]

Hi Alon,

Thank you for reporting this issue.

Could you please provide more details about this issue?

-Did you check if the issue is reproducible on a particular document? Please check if you experience the same behavior on other PDFs.

- Did you try to use the Adobe Fill & Sign mobile application? If not, try once and check.

- Adobe Acrobat Reader application version

- OS version on the Android device.

- Would it be possible to share any sample document with us? If yes, please share it using the steps provided here How to share a file using Adobe Document Cloud

We will be waiting for your response.

Regards,

Meenakshi

[hialon]

Dear Meenakshi,

Thanks for the reply and sorry for the late response.

Answering the questions:

- The issue reproduces with every PDF I tried to write in Hebrew on.

- The issue I encountered was using the mobile "Fill & Sign" feature, more specifically, on my Android phone. On the PC version of Acrobat Reader it actually works well.

- The app's version in question is 19.5.

- The android version in question is 6.0.1.

- I've since deleted the document unfortunatelly but as mentioned above, the issue reproduced for me with any document I tried to fill.

Thanks again for the assistance, hoping this issue is resolved soon as I really enjoy the feature on the computer and it would be great to have it on my mobile phone.

Thank you,

Alon

[Meenakshi Negi]

Hi Alon,

Thank you for sahring the information.

Please allow us some to look into this. We will get back with some information on this.

We do appreciate your patience.

Regards,

Meenakshi

[On2503971067a7]

Any update on the issue?

Almost three years have passed and the issue still exists.

[ibrahim_7767]

This issue happens again in Arabic letters

[S. S]

Hi @ibrahim_7767,

Thanks for reporting this. 

I have forwarded your report to the development team for further investigation.

In the meantime, can you please share a few pieces of information:

1. The app version of Acrobat you use (go to Home > Profile > About Acrobat);

2. A screen recording of the event for better understanding.

Look forward to hearing from you.

Regards,
Souvik.

[yair_3416]

Its 2025 and this error still happening on my iphone adobe app. How to fix it?

[Amal.]

Hi there,

We are sorry for the trouble. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different file and see if that works.

Also, share the version of the Acrobat app and the OS you are using. Tap on the profile icon > About Acrobat and try updating the application to the latest version available on the App Store and reboot the device once. Additionally, a brief video recording of the steps you are taking and the issue as it occurs would be very helpful.

~Amal

[Sompret mak mak]

This happened to my iPad fill&signed when I type in Thai too.

[Bar33903595048k]

Hi, I have the same issue.

Also typing in hebrew.

[S. S]

Hi @Bar33903595048k,

Hope you are doing well. Thank you for writing in!

Would you mind sharing additional information for furhter investigation:

1. The PDF file where you experienced the isuue;

2. A screen recording of the entire scenario;

3. The app version of Acrobat Reader Mobile you sue (go to Profile-> About Acrobat);

4. Android version of your device.

Look forward to hearing from you.

-Souvik

[Bar33903595048k]

Hi, uploaded the bug in a video.

You could see that I'm trying to input in hebrew. When I exit the box hebrew words dissapears, but if I press the same area of the box words reapear. However, when exit the file and back again, all hebrew edits are undone.

[S. S]

@Bar33903595048k, thanks for sharing the video. 

Is there a possibility of sharing the form as well? This will help us reproduce the issue quicker and better for further investigation.

-Souvik

[Bar33903595048k]

Sure, go ahead. For the purpose of this investiagation. 

[S. S]

@Bar33903595048k Please use the browse option to attach the PDF form here. 

-Souvik

[Bar33903595048k]

Here.

[S. S]

Hi @Bar33903595048k,

Thanks for sharing the file. The team has already identified the issue and are working on getting it fixed.

-Souvik

[Eli341103905sjd]

This issue hasn't been fixed yet.

It happens ONLY in the adobe app.

If I open the document directly in the fill and sign app it there's no problem.

But if I enter fill and sign mode from the adobe app - the text disappears.

[S. S]

@Eli341103905sjd Please share the details asked above for better understanding and assistance.

-Souvik

[ElloKel]

I see that this issue has not yet had a resolution? I too am encountering the same problem when using Hebrew in Acrobat Pro, but this is new for me, I haven't had it before. 

As Adobe is the gold standard of PDF software, it needs to work with any language and really should be fixed by now.

Please attend to this ASAP. 

I await your response. Thanks!

[S. S]

Hi @ElloKel,

We have triaged out the core reason for the issue, and work is already in progress.

The fix will be out soon.

-Souvik

[Fadi322551251q95]

Same exact issue here with typing in Arabic.

[S. S]

Thanks @Fadi322551251q95 for reporting this.

Passing on the info to the team to look into.

-Souvik

[Nachshon362646383nif]

Same exact issue for me as well, in Adobe reader. 

I haven't had that problem with fill & sign mobile app bit am experiencing it now with Adobe reader