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"Fill & Sign" text disappears as soon as leaving the text box when writing in Hebrew

New Here ,
Jul 14, 2019 Jul 14, 2019

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Dear forum members and support,

While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.

This does not happen when using only English letters or numbers.

When trying to Undo the "invisible" added text, the app crashes.

This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.

Did anyone else encounter this? Is there a known workaround?

Thanks,

Alon

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Adobe Employee ,
Jul 18, 2019 Jul 18, 2019

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Hi Alon,

Thank you for reporting this issue.

Could you please provide more details about this issue?

-Did you check if the issue is reproducible on a particular document? Please check if you experience the same behavior on other PDFs.

- Did you try to use the Adobe Fill & Sign mobile application? If not, try once and check.

- Adobe Acrobat Reader application version

- OS version on the Android device.

- Would it be possible to share any sample document with us? If yes, please share it using the steps provided here How to share a file using Adobe Document Cloud

We will be waiting for your response.

Regards,

Meenakshi

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New Here ,
Aug 02, 2019 Aug 02, 2019

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Dear Meenakshi,

Thanks for the reply and sorry for the late response.

Answering the questions:

- The issue reproduces with every PDF I tried to write in Hebrew on.

- The issue I encountered was using the mobile "Fill & Sign" feature, more specifically, on my Android phone. On the PC version of Acrobat Reader it actually works well.

- The app's version in question is 19.5.

- The android version in question is 6.0.1.

- I've since deleted the document unfortunatelly but as mentioned above, the issue reproduced for me with any document I tried to fill.

Thanks again for the assistance, hoping this issue is resolved soon as I really enjoy the feature on the computer and it would be great to have it on my mobile phone.

Thank you,

Alon

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Hi Alon,

Thank you for sahring the information.

Please allow us some to look into this. We will get back with some information on this.

We do appreciate your patience.

Regards,

Meenakshi

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Any update on the issue?

Almost three years have passed and the issue still exists.

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New Here ,
May 10, 2020 May 10, 2020

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This happened to my iPad fill&signed when I type in Thai too.

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New Here ,
Nov 28, 2023 Nov 28, 2023

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Hi, I have the same issue.

Also typing in hebrew.

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Hi @Bar33903595048k,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind sharing additional information for furhter investigation:

1. The PDF file where you experienced the isuue;

2. A screen recording of the entire scenario;

3. The app version of Acrobat Reader Mobile you sue (go to Profile-> About Acrobat);

4. Android version of your device.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Dec 10, 2023 Dec 10, 2023

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Hi, uploaded the bug in a video.

You could see that I'm trying to input in hebrew. When I exit the box hebrew words dissapears, but if I press the same area of the box words reapear. However, when exit the file and back again, all hebrew edits are undone.

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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@Bar33903595048k, thanks for sharing the video. 

 

Is there a possibility of sharing the form as well? This will help us reproduce the issue quicker and better for further investigation.

 

-Souvik

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New Here ,
Dec 12, 2023 Dec 12, 2023

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Sure, go ahead. For the purpose of this investiagation. 

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Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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@Bar33903595048k Please use the browse option to attach the PDF form here. 

 

-Souvik

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New Here ,
Dec 13, 2023 Dec 13, 2023

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Here.

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Adobe Employee ,
Dec 14, 2023 Dec 14, 2023

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Hi @Bar33903595048k,

 

Thanks for sharing the file. The team has already identified the issue and are working on getting it fixed.

 

-Souvik

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New Here ,
Dec 07, 2023 Dec 07, 2023

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This issue hasn't been fixed yet.

It happens ONLY in the adobe app.

If I open the document directly in the fill and sign app it there's no problem.

But if I enter fill and sign mode from the adobe app - the text disappears.

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Adobe Employee ,
Dec 10, 2023 Dec 10, 2023

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@Eli341103905sjd Please share the details asked above for better understanding and assistance.

 

-Souvik

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New Here ,
Jan 27, 2024 Jan 27, 2024

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I see that this issue has not yet had a resolution? I too am encountering the same problem when using Hebrew in Acrobat Pro, but this is new for me, I haven't had it before. 

As Adobe is the gold standard of PDF software, it needs to work with any language and really should be fixed by now.

Please attend to this ASAP. 

I await your response. Thanks!

 

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Adobe Employee ,
Jan 28, 2024 Jan 28, 2024

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Hi @ElloKel,

 

We have triaged out the core reason for the issue, and work is already in progress.

 

The fix will be out soon.

 

-Souvik

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Same exact issue here with typing in Arabic.

 

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Thanks @Fadi322551251q95 for reporting this.

 

Passing on the info to the team to look into.

 

-Souvik

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Same exact issue for me as well, in Adobe reader. 

I haven't had that problem with fill & sign mobile app bit am experiencing it now with Adobe reader

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Adobe Employee ,
May 29, 2024 May 29, 2024

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Hi @Nachshon362646383nif,

 

Thanks for writing in!

 

We understand the situation and the team is already working on it. 

The task is a bit too complicated that we anticipated and thus, is taking some more time than expected.

 

We are getting this worked on, and the fix should be live soon.

 

-Souvik

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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I identified the follow behaviour of text objects when they contain even a single letter in RTL language (Hebrew or Arabic):

  • Desktop (version 2023.008.20470) :
    • The text object is preseved, but in some cases, the Hebrew/Arabic letters turn to squares, as if the applied font doesn't support the character set.
    • RTL peragraph direction is no longer supported.
  • Web (version 3.22.29-93b8a4d51):
    • The text object disappears after you exit the document (text objects with Roman charset or digits are preserved).
    • RTL peragraph direction is not supported.
  • Mobile App (Acrobat version 24.01.02 (20240131.1538360) for iPhone):
    • The text object disappears after you tap out of it to exit or create a new one (text objects with Roman charset or digits are preserved).
      If you click in the place where it was, it will show up for editing with the text it contained. This means tht the problem is with rendering the content of the object to the PDF.
    • RTL peragraph direction is still supported.

 

As I still have the the old Fill & Sign app installed, I checked and verified that the text tool functioned perfectly from Hebrew and Arabic.

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New Here ,
Feb 19, 2024 Feb 19, 2024

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Thank you, but this doesn't solve the problem. If I'm paying for Adobe premium, I want to be able to use it as intended, and see the text I'm inputting.

So what is the answer??

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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@Adi Ravid Thanks for sharing the observations.

 

@ElloKel The fix is already a work in progress. We will be live with the fix by the end of this quarter.

 

-Souvik

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