"Fill & Sign" text disappears as soon as leaving the text box when writing in Hebrew

[hialon]

Dear forum members and support,

While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.

This does not happen when using only English letters or numbers.

When trying to Undo the "invisible" added text, the app crashes.

This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.

Did anyone else encounter this? Is there a known workaround?

Thanks,

Alon

[MeenakshiNegi]

Hi Alon,

Thank you for reporting this issue.

Could you please provide more details about this issue?

-Did you check if the issue is reproducible on a particular document? Please check if you experience the same behavior on other PDFs.

- Did you try to use the Adobe Fill & Sign mobile application? If not, try once and check.

- Adobe Acrobat Reader application version

- OS version on the Android device.

- Would it be possible to share any sample document with us? If yes, please share it using the steps provided here How to share a file using Adobe Document Cloud

We will be waiting for your response.

Regards,

Meenakshi

[hialon]

Dear Meenakshi,

Thanks for the reply and sorry for the late response.

Answering the questions:

- The issue reproduces with every PDF I tried to write in Hebrew on.

- The issue I encountered was using the mobile "Fill & Sign" feature, more specifically, on my Android phone. On the PC version of Acrobat Reader it actually works well.

- The app's version in question is 19.5.

- The android version in question is 6.0.1.

- I've since deleted the document unfortunatelly but as mentioned above, the issue reproduced for me with any document I tried to fill.

Thanks again for the assistance, hoping this issue is resolved soon as I really enjoy the feature on the computer and it would be great to have it on my mobile phone.

Thank you,

Alon

[MeenakshiNegi]

Hi Alon,

Thank you for sahring the information.

Please allow us some to look into this. We will get back with some information on this.

We do appreciate your patience.

Regards,

Meenakshi

[On2503971067a7]

Any update on the issue?

Almost three years have passed and the issue still exists.

[Sompret mak mak]

This happened to my iPad fill&signed when I type in Thai too.

[Bar33903595048k]

Hi, I have the same issue.

Also typing in hebrew.

[S S.]

Hi @Bar33903595048k,

Hope you are doing well. Thank you for writing in!

Would you mind sharing additional information for furhter investigation:

1. The PDF file where you experienced the isuue;

2. A screen recording of the entire scenario;

3. The app version of Acrobat Reader Mobile you sue (go to Profile-> About Acrobat);

4. Android version of your device.

Look forward to hearing from you.

-Souvik