Copy link to clipboard
Copied
Dear forum members and support,
While using the "Fill & Sign" feature, whenever writing a word in a foreign language (Hebrew in my case), the text disappears as soon as I exit the textbox.
This does not happen when using only English letters or numbers.
When trying to Undo the "invisible" added text, the app crashes.
This reproduces to me on 2 Android phones, a Oneplus X and a Moto G5.
Did anyone else encounter this? Is there a known workaround?
Thanks,
Alon
Copy link to clipboard
Copied
Hi Alon,
Thank you for reporting this issue.
Could you please provide more details about this issue?
-Did you check if the issue is reproducible on a particular document? Please check if you experience the same behavior on other PDFs.
- Did you try to use the Adobe Fill & Sign mobile application? If not, try once and check.
- Adobe Acrobat Reader application version
- OS version on the Android device.
- Would it be possible to share any sample document with us? If yes, please share it using the steps provided here How to share a file using Adobe Document Cloud
We will be waiting for your response.
Regards,
Meenakshi
Copy link to clipboard
Copied
Dear Meenakshi,
Thanks for the reply and sorry for the late response.
Answering the questions:
- The issue reproduces with every PDF I tried to write in Hebrew on.
- The issue I encountered was using the mobile "Fill & Sign" feature, more specifically, on my Android phone. On the PC version of Acrobat Reader it actually works well.
- The app's version in question is 19.5.
- The android version in question is 6.0.1.
- I've since deleted the document unfortunatelly but as mentioned above, the issue reproduced for me with any document I tried to fill.
Thanks again for the assistance, hoping this issue is resolved soon as I really enjoy the feature on the computer and it would be great to have it on my mobile phone.
Thank you,
Alon
Copy link to clipboard
Copied
Hi Alon,
Thank you for sahring the information.
Please allow us some to look into this. We will get back with some information on this.
We do appreciate your patience.
Regards,
Meenakshi
Copy link to clipboard
Copied
Any update on the issue?
Almost three years have passed and the issue still exists.
Copy link to clipboard
Copied
This happened to my iPad fill&signed when I type in Thai too.
Copy link to clipboard
Copied
Hi, I have the same issue.
Also typing in hebrew.
Copy link to clipboard
Copied
Hi @Bar33903595048k,
Hope you are doing well. Thank you for writing in!
Would you mind sharing additional information for furhter investigation:
1. The PDF file where you experienced the isuue;
2. A screen recording of the entire scenario;
3. The app version of Acrobat Reader Mobile you sue (go to Profile-> About Acrobat);
4. Android version of your device.
Look forward to hearing from you.
-Souvik
Copy link to clipboard
Copied
Copy link to clipboard
Copied
@Bar33903595048k, thanks for sharing the video.
Is there a possibility of sharing the form as well? This will help us reproduce the issue quicker and better for further investigation.
-Souvik
Copy link to clipboard
Copied
Sure, go ahead. For the purpose of this investiagation.
Copy link to clipboard
Copied
@Bar33903595048k Please use the browse option to attach the PDF form here.
-Souvik
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi @Bar33903595048k,
Thanks for sharing the file. The team has already identified the issue and are working on getting it fixed.
-Souvik
Copy link to clipboard
Copied
This issue hasn't been fixed yet.
It happens ONLY in the adobe app.
If I open the document directly in the fill and sign app it there's no problem.
But if I enter fill and sign mode from the adobe app - the text disappears.
Copy link to clipboard
Copied
@Eli341103905sjd Please share the details asked above for better understanding and assistance.
-Souvik
Copy link to clipboard
Copied
I see that this issue has not yet had a resolution? I too am encountering the same problem when using Hebrew in Acrobat Pro, but this is new for me, I haven't had it before.
As Adobe is the gold standard of PDF software, it needs to work with any language and really should be fixed by now.
Please attend to this ASAP.
I await your response. Thanks!
Copy link to clipboard
Copied
Hi @ElloKel,
We have triaged out the core reason for the issue, and work is already in progress.
The fix will be out soon.
-Souvik
Copy link to clipboard
Copied
Same exact issue here with typing in Arabic.
Copy link to clipboard
Copied
Thanks @Fadi322551251q95 for reporting this.
Passing on the info to the team to look into.
-Souvik
Copy link to clipboard
Copied
Same exact issue for me as well, in Adobe reader.
I haven't had that problem with fill & sign mobile app bit am experiencing it now with Adobe reader
Copy link to clipboard
Copied
Thanks for writing in!
We understand the situation and the team is already working on it.
The task is a bit too complicated that we anticipated and thus, is taking some more time than expected.
We are getting this worked on, and the fix should be live soon.
-Souvik
Copy link to clipboard
Copied
I identified the follow behaviour of text objects when they contain even a single letter in RTL language (Hebrew or Arabic):
As I still have the the old Fill & Sign app installed, I checked and verified that the text tool functioned perfectly from Hebrew and Arabic.
Copy link to clipboard
Copied
Thank you, but this doesn't solve the problem. If I'm paying for Adobe premium, I want to be able to use it as intended, and see the text I'm inputting.
So what is the answer??
Copy link to clipboard
Copied
@Adi Ravid Thanks for sharing the observations.
@ElloKel The fix is already a work in progress. We will be live with the fix by the end of this quarter.
-Souvik