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"There aren't any files stored here"

New Here ,
Oct 08, 2023 Oct 08, 2023

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Hi everyone,

I have an ipad which I use to access adobe. Last night I uploaded some documents using my laptop and then I spent some time reading on the tablet. However, when I tried to access the same documents toady I found out there are no files whatsoever in the document cloud section. The circle in the middle of the screen keeps loading and if I slide down, it disappears and I get the following message "No document cloud files. There aren't any files stores here." I reinstalled the app and I used a different wifi but nothing changed. I can still access the files on my laptop and my Android phone. Is there an issue with apple devices? I've never seen this message before.

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General troubleshooting

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New Here ,
Oct 08, 2023 Oct 08, 2023

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I forgot to mention that the ipad is running a rather old version of iOS, 12.5.7. Until yesterday everything was running smoothly though.

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Hi @Konstantinos327898677h7o,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We were experiencing an outage of our cloud services, which might have impacted your login and file storage experience. Would you mind trying again now and letting us know if you are able to see the files on your account or not?

 

I checked the account details and the storage space still shows as occupied which means that the files are available on the cloud.

 

-Souvik

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