Purchased Acrobat Pro but Acrobat Reader Keeps Coming Up

[Michael33217504rxt7]

At least for me, it wasn't too complicated. I was able to connect remotely with an IT agent and the problem was that the full-fledged Acrobat didn't automatically install when he installed the Creative Cloud and individual apps, even though it appears on my Cloud "dashboard" as if I have the full Acrobat app. If your machine had the "freebie" Reader to start with, however, apparently it doesn't get replaced or upgraded.

He had to hunt around within the Acrobat app itself and found there was a place to "upgrade to Premium features." A long download/progress bar/installer ran and then, bingo! I had full-fledged abilities that included editing a PDF. If you can find that, you may be able to do it yourself -- don't think he did any sort of Admin login/priveleges, just activated the upgrade as if it were me "driving" the keyboard and mouse.

[mariahweyne]

Make sure the user is logged into their Adobe account and then Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.

[Alexander33636637agf5]

This solved the issue of being stuck in Reader for me, no Admin needed.

[Edina - Peyto24303693o8ws]

I know in the past if I had Signed out, re-installed using the stand alone link, then sign in that would help. This is much faster and did work for me. Thank you!

[jill_9819 · Accepted solution]

THIS! Thank you. This resolved my issue without having to uninstall and reinstall everything. Wish there was a way to bump this answer higher up in the thread. 

[Khannah30771264sfpt]

Is there an answer to this?! Adobe needs to monitor these things better if you paying for something you expect it to work or at least a work around until resolved

[Alesha30512183endx]

I'm also having this issue! This is ridiculous it used to be available to download from creative cloud app. Now no matter what I do it downloads reader instead!

[mariahweyne]

It will download the reader, sign in with your credentials and activate premiium features.  Try this link.

[Alex31884202dis3]

Uninstall everything with an Adobe name on your local system (Reader, Acrobat, Creative Cloud, everything), login online to your subscription Creative Cloud account (not the free one you had with Reader), download from there Acrobat Pro, install it locally.