Unable to login on mobile application

[Song SoS]

My ID also can't login, help

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[AkanchhaS · Accepted solution]

Hi,

What is the message that you get when you try to login in the mobile application?

Have you also tried to Sign In on the Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

If its a password issue then try to reset it from Adobe website. Adobe ID account and sign-in troubleshooting

Regards,

Akanchha

[LocusSolus160]

I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

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[robert_7669]

On the app it just says authentication code and won't let me do anything 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to track any paid subscriptions.

Would you mind sharing the screenshot or a small video recording of the issue as it occurs? Also, share the make and model and the OS of the device and the Acrobat app you are using?

Have you also tried to Sign In on Adobe's official website to see whether that works for you? Adobe: Creative, marketing and document management solutions

If it's a password issue, try resetting it from the Adobe website, as suggested earlier in this discussion.

Let us know how it goes.

[ggguo]

I also have the same problem.I confirm my account and password is correct because I can log in to the page but I can't log in above app.

So how can i do？

[Meenakshi Negi]

Hi all,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi