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Re: Unauthorised charges

New Here ,
Jun 13, 2023 Jun 13, 2023

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Hi, I was charged on 10th June an Adobe Pro plan for 24,39 euro, however I do not remember having subscribed to Adobe Pro and in any case I have never used the pro plan. I checked into my account and it says that if I cancel now I will be charged 121,94 euro for cancelling. Can you please look at the issue and solve it internally as I have never used the program and I do not intend to use it. I did not receive any reminder at the end of the free trial. Thanks

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Adobe Employee ,
Jun 25, 2023 Jun 25, 2023

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Hello @marco3047800397m2,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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