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Reader kan meine Kreiszeitung nicht mehr anzeigen

New Here ,
Apr 20, 2023 Apr 20, 2023

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Hallo,

seid ca. 2 Wochen kann der Adobe Reader meine Kreiszeitung mehr lesen. ich lade meine Tageszeitung täglich auf mein Samsung Tablet und lese sie dann. Bis vor zwei Wochen war alles OK. jetzt wird kein Text mehr angezeit!!!! Der Text ist da, ich kann ihn auswählen und vorlesen lassen, aber zu sehen ist nichts. Drei Samsung Android Geräte zeigen das Problem. Jeder andere PDF Reader hat kein Problem.

Bernd

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi @Bernd29500750dlm3,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Would you mind sharing a few details with us for further investigation:

1. The application version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

2. The Android version your device is running;

3. The file you are not able to view.

 

Meanwhile, can you try opening the file on the online portal and check: https://acrobat.adobe.com/link/home/

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Hi Souvik,

1. Version 23.3.0.26648

2. Android 13 on Samsung Galaxy Tab S8 Ultra and Galaxy Tab Axtive 3 and Galaxy A52 5G

3. My daily newspaper you see it as attatchment

Thank you for Helping

Bernd

 

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Hi Brend,

@Bernd29500750dlm3 Thank you for sharing the file and all the details.

 

I am forwarding this to the team for further investigation and I will update the thread as soon as I have further information.

 

-Souvik

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