• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Receiving corrupt or damaged file messages

New Here ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

I just received an estimate from Geico 

and when I try to open it gives the message that the maybes damaged or corrupt. How can I open it 

thanks 

TOPICS
General troubleshooting

Views

209

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 17, 2021 Apr 17, 2021

Copy link to clipboard

Copied

Have you installed Acrobat Reader on your phone, iPad, or Android device?

What type of file did Geico send you?

If it is a PDF, are you using Reader to view it?

 

~ Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

LATEST

Hi Claude5C27

 

Hope you are doing well. 


We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

  1. Make and model of your device? 
  2. Application version? 
  3.  Source of file and file format?
  4. Are you facing the issue with a specific file only?
       

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
For Android Adobe Reader Mobile version: 21.3.0.17414 

For iOS Adobe Reader Mobile version: 21.03.00


For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines