Receiving corrupt or damaged file messages

[Claude5C27]

I just received an estimate from Geico 

and when I try to open it gives the message that the maybes damaged or corrupt. How can I open it 

thanks 

[jane-e]

Have you installed Acrobat Reader on your phone, iPad, or Android device?

What type of file did Geico send you?

If it is a PDF, are you using Reader to view it?

~ Jane

[Ria Tagra]

Hi Claude5C27

Hope you are doing well. 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

1. Make and model of your device? 
2. Application version? 
3.  Source of file and file format?
4. Are you facing the issue with a specific file only?
      

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 
For Android Adobe Reader Mobile version: 21.3.0.17414 

For iOS Adobe Reader Mobile version: 21.03.00

For more help refer to:  
*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria