Cancelé mi suscripción antes del cumplimiento de los 14 días de prueba y no están respetando mi reembolso, solicito dicha acción o las evidencias contractuales por las que se negará el mismo de lo contrario, acudiré a la PROFECO para exponer mi caso y obtener asesoría legal al respecto.
I hope you are doing well. I am sorry for your experience with refund issues.
I would require a few details, which you may share over a private message so that we can check on this further:
1. The date when you purchased the subscription [ a screenshot would be great ]
2. Your Adobe ID that you use to log in;
3. The contact team you approached, whether the Adobe team, Apple Store, or Google Play Store team.
*To share details over a private message, click on my profile name-> on the next page, click on the blue button that says send a message.*
I am not assuring you about the refund; however, I'll check internally with the team, and if the details are correct, we'll get to the resolution.
Please share the details asked over a private message so that I can check internally with the team as to what went wrong.
To send a private message, please click on my profile name-> on the next page that shows up, click on the blue button that reads "send a message"