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Reembolso

New Here ,
May 20, 2022 May 20, 2022

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Cancelé mi suscripción antes del cumplimiento de los 14 días de prueba y no están respetando mi reembolso, solicito dicha acción o las evidencias contractuales por las que se negará el mismo de lo contrario, acudiré a la PROFECO para exponer mi caso y obtener asesoría legal al respecto. 

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hello Raul,

 

I hope you are doing well. I am sorry for your experience with refund issues.

 

I would require a few details, which you may share over a private message so that we can check on this further:

1. The date when you purchased the subscription [ a screenshot would be great ]

2. Your Adobe ID that you use to log in;

3. The contact team you approached, whether the Adobe team, Apple Store, or Google Play Store team.

*To share details over a private message, click on my profile name-> on the next page, click on the blue button that says send a message.*

 

I am not assuring you about the refund; however, I'll check internally with the team, and if the details are correct, we'll get to the resolution.

 

Thanks,

Souvik.

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New Here ,
May 23, 2022 May 23, 2022

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Buen día, adjunto todas las evidencias así como captura de pantalla de sus
políticas de garantía.

1.- Adjunto correo de confirmación de compra dentro del cual se hace
explícito el reembolso dentro de los 14 días posteriores a la compra.

2: id

Raúl2454238037y7

3.-La compra se realizó a través de la página oficial de Adobe

Si usted no puede asegurar el reembolso, por favor, como lo he solicitado
anteriormente, comparta conmigo las cláusulas que invaliden sus políticas
de garantía que son explícitas tanto en la página oficial como en el correo
de confirmación de compra.

De lo contrario, en caso de no recibir mi reembolso acudiré con todas las
evidencias a la Procuraduría Federal del Consumidor ante este abuso.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Please share the details asked over a private message so that I can check internally with the team as to what went wrong.

 

To send a private message, please click on my profile name-> on the next page that shows up, click on the blue button that reads "send a message"

 

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