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Reembolso

Guest
Aug 06, 2022 Aug 06, 2022

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Cancele mi suscripción hace tiempo y adóbenme sigue cobrando por mes $299.

No me contentan en correos, apple me dice que tengo cancelada la suscripción y que no puedo pedir reembolso pero aún me siguen cobrando.

adobe es una estafa nunca lo usen.

 

yo quería probarlo un mes gratis, pero no me gusto y esta muy caro. Aparte que tengo que seguir pagando 

TOPICS
Android , Cancel subscription , Comment markup and annotate , Crash or freeze , Create PDF , Edit and export , Enterprise mobility management and SDK , Install update and subscribe , iOS , Organize PDF pages , PDF forms , Print , Security or signature , View or share PDFs

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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Hello Andrea,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

The free trial you are referring to is for the first 7-days that too if you opt-in for a yearly subscription.

 

Also, as you mentioned, you are being charged; please share the receipt of the charges you are getting from Apple or a statement from your bank highlighting the transaction to Adobe so we can investigate further.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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LATEST

 


@Deleted User wrote:

I canceled my subscription a long time ago and keep charging me $299 per month.

I am not happy in emails, apple tells me that I have canceled the subscription and that I can not ask for a refund but they still charge me.

adobe is a scam never use it.

 

I wanted to try it for a month for free, but I didn't like it and it was very expensive. Apart from that I have to continue paying 

 


 

Hi Andrea, 

Can you clarify a few things?

  • What exactly are you being charged $299 per month? That seems high for Acrobat Premium if that's what you subscribed to.
  • Do you have two Adobe IDs? One that is cancelled and one that is subscribed?
  • Since Apple said you cancelled the subscription, are you sure the $299 is from Apple? It sounds suspiciously like a scammer. Please find out who is billing you.
  • Did you subscribe on both iOS and Android? You tagged both.
  • Do you also have questions about the other issues you tagged — commenting, crashes, create, edit, export, Enterprise, forms, printing, and security? Please ask those questions. If it was a mistake, let us know and we can remove the tags.

Jane

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