Reembolso

[Daniel050102]

Hola, quisiera solicitar un reembolso ya que el mismo día que terminaba mi prueba gratis me hicieron el cobro de este producto y me parece injusto 

 

[creative explorer]

@Daniel050102 this screenshot looks 'phisy'...I would double-check that email first! 

Because this post was done in the Acrobat Reader Mobile, it is very likely that you downloaded the app either in the Apple or Google store, a third-party. Because of that, you need to contact them directly. Adobe doesn't have access to your 'accounts' or 'billing access,' your account is managed by them, and their specific subscription and cancellation terms apply.  

Before you proceed, here’s what you need to know about refunds:

• If you cancel within 14 days of your original purchase, you’ll get a full refund.
• If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy.

Here’s how to cancel based on your subscription type:

• On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
• On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.
  

How to cancel Acrobat Mobile:
https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-s...

[S. S]

Hi @Daniel050102,

Hope you are doing well. Thanks for writing in!

I checked your email address registered on the community, and couldn't find an active subscription for any Adobe products.

Additionally, the statement does not mention the name of Adobe or any other Adobe products, to be certain.

Can you share a detailed screenshot of the transaction with the transaction number and the specifics mentioned about it being billed to Adobe for further investigation?

Also, the ideal situation is where the amount is charged the same date when the free-trial ends.

If you think this isn't what you are looking for, and you have all the details available with you, please follow the instructions shared on the link by creative explorer.

Hope this helps.

Regards,
Souvik.

[hendrikjan_1837]

Hi,

Screentest you asked...



*Groet, HJ*

[S. S]

Hi @hendrikjan_1837,

Thanks for writing back.

Could you please log in to the community and then upload the screenshot? 

If you have responded via email, the image does not come through.

Regards,
Souvik.

[Daniel050102]

Hola, buenos días, una disculpa el correo con el que se hizo la compra es diferente con el que se realizó la compra es <""> y solicitó el reembolso debido a que no necesito la app, ya que solo necesité modificar un archivo y fue todo, muchas gracias 

[PII removed by moderator]

[S. S]

HI @Daniel050102,

Thanks for sharing the details.

Since this is purchased from the Apple App Store, they would be in the best position to assist you.

Please start the refund process from the link here: https://adobe.ly/448grkJ

We do not have the managing rights to transactions done through the Apple App Store.

Hope this helps.

Regards,
Souvik.