Refund 7day trial

Report · May 23, 2021

I opted for the seven day trial and cancelled after two days. I was charged and did not receive the refund. I want my refund.

DATE

TIME

Friday, May 21

10:49 AM

Quantity

Item

Price (USD)

TRANSACTION ID

GPA.3311-7747-9097-37093

PURCHASED FROM

Adobe Inc.
345 Park Ave.
San Jose, CA 95110
United States

Report · May 24, 2021

Hi @Emanuel5D83 ,

Hope you are doing well.

Don’t worry, you can cancel the subscription and ask for a refund from your end. Before we let you go do you mind sharing the reason for the cancellation?

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

Report · May 24, 2021

I've spoken with Google Play and they told me to speak with you about refund. I have cancelled the subscription. Do you have enough information in my original post to process the refund, it is still 4 days since the beginning of the 7day trial.

Report · May 25, 2021

Can you please reply to my question about my refund?