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Refund for unauth charge.

New Here ,
Aug 14, 2021 Aug 14, 2021

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How do I get a refund. I've been trying for a week and am getting nowhere.

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Sep 21, 2021 Sep 21, 2021

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Hi @Dianna5CF9 ,    

    

Hope you are doing well.   

  

Sorry for the delay. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...  

    

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.    

    

Regards    

Ria 

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