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Refund money

Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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My money got deducted and subscription is not activated still which costs 340rs. It's been like 2 days since this happened please refund my money 

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Android , Cancel subscription

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi @Azeem21793409bcn7 

 

Hope you are doing well.

As per the issue description that you have purchased the subscription but it is not activated. Kindly check if the subscription is showing active on your account, here is the link to refer:  https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html?#viewing-your-subscription...

If it is active then kindly do restore the subscription and check if it works: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html?highlight=restore

 

If there is some other email on which you have started the subscription via private message.

 

Let us know if that helps.

 

Thanks,

Harsh

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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My subscription didn't get activated still ..kindly help me with this problem 

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hi @Azeem21793409bcn7 

 

Thanks for providing the details. As we have checked there is no subscription active. You need to contact either the Play Store or Samsung store for a refund or to check the status of your subscription request. 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

 

Let us know if that helps.

 

Thanks,

Harsh

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