refund my money

[Taranjit28496350eeh1]

Hi,

I have cancelled the subscription but still amt has been deducted from my account.. request you to kindly refund money

[S. S · Accepted solution]

Hi @Taranjit28496350eeh1,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

Would you mind checking if you are eligible for a refund as per the refund eligibility policies: 

Want to cancel your subscription? Check if you are

If yes, the amount would be refunded automatically through the source you paid through.

Hope this helps.

-Souvik

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Taranjit28496350eeh1]

whan refund my money ?

[Anil32890334s8vo]

Hi 

I have cancelled the subscription but the amount has been deducted from my account can you please refund my money 

[S. S]

Hi @Anil32890334s8vo,

Once cancelled, the onus of refund lies on the store from where you purchased and not us. If you have cancelled the subscription with the refundable period, the amount should reflect back within 3-5 business days to the source.

-Souvik

[Олена35832830gjgy]

I cancelled my subscribe, when you refund my money back? 

[S. S]

Hi @Олена35832830gjgy

Please refer to the thread link shared above. 

The thread gives detailed information on how to proceed with the cancelation and refund process.

-Souvik

[Олена35832830gjgy]

I already cancelled subscribe! How I can get my money back??????

[S. S]

@Олена35832830gjgy,

Refunds are managed by the store from where you purchased the subscription fm.

-Souvik

[Олена35832830gjgy]

I buy the on the website ! 

[S. S]

Hi @Олена35832830gjgy,

If purchased on Adobe's website, you can check this page: How to cancel Adobe trial or subscription: helpx.adobe.com/manage-account/using/cancel-subscription.html

Thanks,

Souvik