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refund my money

New Here ,
Feb 20, 2023 Feb 20, 2023

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Hi,

I have cancelled the subscription but still amt has been deducted from my account.. request you to kindly refund money

 

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hi @Taranjit28496350eeh1,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

Would you mind checking if you are eligible for a refund as per the refund eligibility policies: 

Want to cancel your subscription? Check if you are

 

If yes, the amount would be refunded automatically through the source you paid through.

 

Hope this helps.

 

-Souvik

 

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hi @Taranjit28496350eeh1,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

Would you mind checking if you are eligible for a refund as per the refund eligibility policies: 

Want to cancel your subscription? Check if you are

 

If yes, the amount would be refunded automatically through the source you paid through.

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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New Here ,
Feb 21, 2023 Feb 21, 2023

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whan refund my money ?

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New Here ,
Oct 12, 2023 Oct 12, 2023

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Hi 

I have cancelled the subscription but the amount has been deducted from my account can you please refund my money 

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Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

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Hi @Anil32890334s8vo,

 

Once cancelled, the onus of refund lies on the store from where you purchased and not us. If you have cancelled the subscription with the refundable period, the amount should reflect back within 3-5 business days to the source.

 

-Souvik

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New Here ,
Mar 06, 2024 Mar 06, 2024

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I cancelled my subscribe, when you refund my money back? 

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @Олена35832830gjgy

 

Please refer to the thread link shared above. 

 

The thread gives detailed information on how to proceed with the cancelation and refund process.

 

-Souvik

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New Here ,
Mar 06, 2024 Mar 06, 2024

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I already cancelled subscribe! How I can get my money back??????

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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@Олена35832830gjgy,

 

Refunds are managed by the store from where you purchased the subscription fm.

 

-Souvik

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New Here ,
Mar 06, 2024 Mar 06, 2024

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I buy the on the website ! 

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @Олена35832830gjgy,

 

If purchased on Adobe's website, you can check this page: How to cancel Adobe trial or subscription: helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Thanks,

Souvik

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