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Refund of billed amount

New Here ,
Jan 17, 2024 Jan 17, 2024

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I have been charged for Adobe premium despite my cancelling the 7 day trial period well before its expiry! It needs to be refunded back into my account please.

Please acknowledge & process the refund asap.

I look forward to your reply soon.

Regards

Suhail

 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Hello @Suhail34870431lxos,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Hello @Suhail34870431lxos,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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