Refund of billed amount

[Suhail34870431lxos]

I have been charged for Adobe premium despite my cancelling the 7 day trial period well before its expiry! It needs to be refunded back into my account please.

Please acknowledge & process the refund asap.

I look forward to your reply soon.

Regards

Suhail

[S. S · Accepted solution]

Hello @Suhail34870431lxos,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.