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Refund of money

New Here ,
Aug 21, 2022 Aug 21, 2022

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I wAnt a refund of mu money it deducted it from my gcash so i cancelled the subscription

 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hello Angelo,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile's subscription.

 

Since this is a mobile-based subscription, the stores manage transactions directly.

 

I suggest you contact Google Play Store to initiate the refund for you.

 

You may refer to the link to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can start the refund process from here: Request a refund on Google Play - Google Play Help

 

I hope this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hello Angelo,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile's subscription.

 

Since this is a mobile-based subscription, the stores manage transactions directly.

 

I suggest you contact Google Play Store to initiate the refund for you.

 

You may refer to the link to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can start the refund process from here: Request a refund on Google Play - Google Play Help

 

I hope this helps.

 

Thanks,

Souvik.

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