Refund of payment

[Michael229737068fyw]

Good morning guys, 

I was debited of a transaction that was not activated so I deactivated it but now I have not been credited back,

Fund below the debit alert in Naira

[P.I Removed by Moderator]

Please I will love a full refund.

[Souvik_98 · Accepted solution]

Hello Michael,

Hope you are doing well. I am sorry to hear that you have not received your refund yet.

However, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ]. This is because the payments and refunds regarding mobile subscriptions are handled by the respective stores. 

Depending upon the device type you are using, please click the links to get a detailed page as to how to proceed with cancellation and refunds:
1. Through google play store: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
2. Through Apple App Store: https://support.apple.com/en-in/HT202039

Regards,

Souvik.