Refund please

[Jeenia]

Hello,

I have canceled my free pro trial but was charged $29.99, I was traveling overseas and couldn't get to my account until now. Can I please get a refund? I am on the free account. I have no active subscriptions.

[Gwen32262452vb4a]

I am trying to cancel my subscription. It is not giving me option. It's been within 14 days. Please help. I need the refund.

[S. S]

Hello @Jeenia @Gwen32262452vb4a,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.