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Refund / Rückerstattung

New Here ,
Sep 21, 2022 Sep 21, 2022

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Dear Sir or Madam,
from my credit card was charged for the trial version even though I changed the trial version last week to an annual plan. I request a refund of this 23,79 € amount to my account.
Yours sincerely
Tugba Ozkan

.......................................

Sehr geehrte Damen und Herren,
obwohl ich die Testversion, die ich letzte Woche gekauft habe, in ein Jahresabonnement umgewandelt habe, wurde meine Kreditkarte mit der Testversion belastet. Ich bitte um Rückerstattung des Betrags von 23,79 Euro auf mein Konto.


Mıt freundlichen Grüßen
Tugba Oezkan

 

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Hello @Tugba Özkan 

 

I hope you're doing great.

 

As per my understanding, you need a refund for your purchase.

To know how to get a refund, please refer to this help article -

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

I hope it helps.

 

Regards,

Krutikka

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