Refund

[Shavaun25094084nvyp]

I noticed another post stating the "7day free trial isn't working", as if there's a system issue. It's not a technology issue, it's an integrity issue. 

To offer a consumer a 7day free trial just to turnaround and immediately charge me for 1 month of service is a MISLEADING &DECEPTIVE business practice. when I noticed I was actually enrolled I immediately canceled the subscription but I did not receive a refund. Please refund all charges or forward this to someone who can. I am not interested in doing business with your company. 

[Shavaun25094084nvyp]

UDAAP violations all over the place. I'm literally sitting here thinking about the consumers that take the loss because they don't have the "know how", resources, and/or ability to make it to the community board and/or the energy to deal with the foolishness..

[S. S · Accepted solution]

Hello Shavaun,

I hope you are doing well. I am sorry for your trouble with the subscription and charges.

Since Acrobat Premium is a mobile-based subscription, it is managed directly from the store you have purchased the subscription.

You may refer to the below links as per the Operating System you use.

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage subscriptions — Acrobat for iOS Help (adobe.com)

You can also start the refund process from the below links.

For Android: Request a refund on Google Play - Google Play Help

For iOS: Report a Problem (apple.com)

Let me know if this helps.

Thanks,

Souvik.