Refund

[creative_innovator5E29]

Hi I paid monthly subscription yet the premium tools were not added please refund me immediately 

[jane-e · Accepted solution]

@creative_innovator5E29 

When you subscribed through Apple or Google Play, then you did not subscribe through Adobe, and you need to go through them.

Apple App Store:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

Google Play:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

You might also try signing out, then signing in with the correct email and PW.

Jane