Refund

[Kilynn27303386eka8]

This is my second message, I'd like to please request a refund. 

[Krutikka D · Accepted solution]

Hello @Kilynn27303386eka8 

I hope you're doing great, and sorry for the trouble.

I understand you want a refund for your Acrobat Premium subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let us know if this helps.

Regards,

Krutikka

[Geo33865075ls2g]

I was trying to cancel my Adobe cloud susbcription on my pc on the day i was about get charged and i kept trying to get contact and no agent replied so i got charged the other day.. I want my refund and i ahve proof of this 

[jane-e]

@Geo33865075ls2g 

No one on this forum can assist you with a refund. We do not have access to billing information. 

You replied to a post on the Acrobat Reader Mobile forum, meaning that you are asking about Android or iOS. If so, read the answer from Adobe employee @Krutikka D (marked correct) and contact either the App Store or Google Play following her links and instructions. 

If not, please clarify exactly which application and OS you are asking about, as well as where you purchased.

Jane

[jane-e]

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@Kilynn27303386eka8 wrote:

This is my second message, I'd like to please request a refund. 

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In addition, the your user page shows that this is your first post to this forum.

Jane

[Kilynn27303386eka8]

I had texted directly to the person, but not for everyone to see for the first time texting.

[jane-e]

@Kilynn27303386eka8 

As @Krutikka D said, you purchased from the App Store or Google Play from your device, not from Adobe. Who was the person you PM'd?

I'm asking because most of the time only scammers pretending to be Adobe will PM users and they do not have an Adobe address. If you didn't delete the PM, can you click on the envelope in the upper right of the forum window?

Adobe Staff has the Adobe logo and "Adobe Employee" tag as @Krutikka D does. Those of us with "Community Expert" and a badge are trusted volunteers who are in Adobe system.

Jane