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Remb

New Here ,
Oct 04, 2023 Oct 04, 2023

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La aplicación me cobro una suscripción que ya había cancelado anteriormente. Necesito un reembolso urgentemente.

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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We can't help with billing. If you purchased from Adobe, contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post (formerly "Tweet") through X (formerly Twitter) to @AdobeCare.

 

If you purchased from the App Store, contact Apple. If you purchased from Google Play, contact Android.


Do not reply to PMs, which are likely to be scammers.

 

Let us know how it goes.

Jane

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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if you have a mobile app purchased from a mobile store, contact that store.

 

otherwise, if purchased from adobe.com, contact adobe support per above.

 

==========================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

 

 

 

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Adobe Employee ,
Oct 04, 2023 Oct 04, 2023

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Hi @Jesus326954763l61,

We appreciate you reaching out. We checked your account info and found that you have an active subscription for Acrobat Premium with a tenure of 15days.

You were eligible for a refund within 14days of subscribing. However if there is any confusion regarding the cancellation and refund, please feel free to start a private chat session with our support team here.

You must have received an email or message stating that the subscription is cancelled. We can not ask for any confidential or personal document with your personal info(like bank details, email address, contact number, etc) here as this is a public forum.

Please share that with our team and they will assist you in resolving the issue.

Thanks,

Shivangi 

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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@Jesus326954763l61 

 

 

<"moved from using the community">

By @kglad

 

Moved from Account, Payment, & Plan to Adobe Acrobat Reader Mobile

 

Jane

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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@jane-e 

 

this was moved from the correct forum and is not a reader (mobile or not ) issue.

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Hello @Jesus326954763l61,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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