La aplicación me cobro una suscripción que ya había cancelado anteriormente. Necesito un reembolso urgentemente.
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Let us know how it goes.
if you have a mobile app purchased from a mobile store, contact that store.
otherwise, if purchased from adobe.com, contact adobe support per above.
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
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We appreciate you reaching out. We checked your account info and found that you have an active subscription for Acrobat Premium with a tenure of 15days.
You were eligible for a refund within 14days of subscribing. However if there is any confusion regarding the cancellation and refund, please feel free to start a private chat session with our support team here.
You must have received an email or message stating that the subscription is cancelled. We can not ask for any confidential or personal document with your personal info(like bank details, email address, contact number, etc) here as this is a public forum.
Please share that with our team and they will assist you in resolving the issue.
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.
Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.
You may refer to the below links for more.
Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.
Let me know if this helps.