Rembolso

[Liss24227180bo5s]

Buenas tardes necesito el rembolso debido a que se realizó la compra por error 

[Souvik_98 · Accepted solution]

Hello Liss,

Hope you are doing well. As per the above description, I understand that you want to avail a refund for the subscription purchase.

However, the refund for mobile device related subscription is handled by the store through which you download the application. To get more details about cancelling and avail the refund, please click the below links as per your device platform:

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

Hope this helps.

Thanks,

Souvik.

[rubi_esmeralda_0813]

REMBOLSO

Necesito un rembolso de cobro la aunualidad por accidente necesito mi dinero Porfavor. 

[Amal.]

Hi @rubi_esmeralda_0813

I hope this message finds you well!

I’ve reviewed the Adobe account associated with the Adobe ID you are using in this community and noticed that there is no active paid subscription linked to it. If you believe you might have subscribed using a different email address, could you please provide that email in a private message? This will help us track down your subscription and assist you further.

Thank you for your understanding.

~Amal

[rubi_esmeralda_0813]

Mi email is [Personal information removed by Moderator]

[Amal.]

Hi there

Thank you for providing the information.

I would kindly advise against sharing any personal or sensitive details publicly to ensure the protection of your privacy.

Regarding your subscription, I’ve thoroughly reviewed the account, but unfortunately, I’m still unable to locate it. If you received an email confirmation after your purchase, could you please send it to me via private message? This will help me assist you more effectively in resolving the issue.

Looking forward to your response!

~Amal