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Remboursement

New Here ,
Dec 04, 2020 Dec 04, 2020

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Bonjour j ai souscrit un abonnement chez vous et j avait 7 jours gratuit et vous m'avez prélevé la somme alors que j'ai résilier mon contrat avant les 7 jours donc je vous demande le remboursement de mon abonnement

Merci d'avance 

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New Here ,
May 25, 2023 May 25, 2023

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J'ai annulé mon abonnement dans le même jour, dans la période d'essai. Normalement vous devez me rembourser 

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hello @Malak30070283ksnb,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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