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Reservation creditcard

New Here ,
Feb 22, 2023 Feb 22, 2023

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Hi,

 

Yesterdat I saw that there is a reservation on my credit card, but I don't have any membership? Someone that can explain this... cause I can't reach tge customer service!

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Ashanthy285503325p36,

 

Hope you are doing well. Sorry for your experience with billing.

 

I checked your account with the email address registered in the community but could not look for any active subscription.

 

If the charge you mention is on Adobe's end, would you mind sharing a screenshot showing Adobe's name so we can escalate it further for more investigation?

 

Look forward to hearing from you.

 

-Souvik.

Community & Social Consultant | Document Cloud | Adobe

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Ashanthy285503325p36,

 

Hope you are doing well. Sorry for your experience with billing.

 

I checked your account with the email address registered in the community but could not look for any active subscription.

 

If the charge you mention is on Adobe's end, would you mind sharing a screenshot showing Adobe's name so we can escalate it further for more investigation?

 

Look forward to hearing from you.

 

-Souvik.

Community & Social Consultant | Document Cloud | Adobe

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