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Resolver el problema

New Here ,
Jan 06, 2023 Jan 06, 2023

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  1. Problemas para ingresar
  2. Tengo instalado hace tiempo el Adobe Reader en mi celular y marcaba ☆ con la estrella y ahi me lo copiaba a Document Cloud de donde le podia cambiar el nombre a la factura que me mandaban por correo electronico . Y ahora no lo puedo hacer.

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @Mirta Haydee27835315rfoy 

 

For better understanding, would you mind elaborating it a little further like:

1- Have you marked the file with the Star on the desktop over Document Cloud files?

2- Have you not been able to change the name of the invoice which are started only, or are you referring to any file? 

 

If the file was sent by email, you probably need to save it locally to rename it. 

A bit more detail would be super helpful. Like, 

  • Application version.
  • Screen recording of how the files are saved to the Document Cloud. In fact, the exact workflow performed. 

 

Thanks,

Akanchha 

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @Mirta Haydee27835315rfoy,

 

Hope you are doing well. Sorry for your experience with Acrobat Online Service.

 

To clarify, if you have received a file from another Acrobat user over Email, you will not be able to change the name of the file unless the original sharer does so. You will have to create a local copy to achieve this.

 

If you are trying to change the name of a saved copy file through the web, you might want to click the three dots on the right-hand side of the file name and then select 'Rename' (screenshot attached for reference):

SS_0-1675213098938.png

 

Hope this helps.

 

-Souvik.

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