Restaurar compra

[Josue5EC0]

No puedo restaurar mi compra de mi suscripción, me dice que está activa pero al momento de resturar me marca error; ¿que puedo hacer?

[Josue5EC0]

Este es el mensaje que me aparece...

[Demetrio22583058ez38]

Tengo lo mismo problema...¿ ya tienes solución?

[Harsh Vardhan Pareek]

Hi @Demetrio22583058ez38 

As we have checked your emails, there is no active subscription. Do you have some other email on which the subscription is active, then try to sign in with that email and try the following steps:

1. Tap Profile icon.
2. Tap Subscriptions.
3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

To check your subscription status: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Regards

Harsh