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Restaurar compra

New Here ,
Aug 24, 2021 Aug 24, 2021

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No puedo restaurar mi compra de mi suscripción, me dice que está activa pero al momento de resturar me marca error; ¿que puedo hacer?

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Este es el mensaje que me aparece...

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New Here ,
Jan 10, 2022 Jan 10, 2022

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Tengo lo mismo problema...¿ ya tienes solución?

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Hi @Demetrio22583058ez38 

 

As we have checked your emails, there is no active subscription. Do you have some other email on which the subscription is active, then try to sign in with that email and try the following steps:

  1. Tap Profile icon.
  2. Tap Subscriptions.
  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

To check your subscription status: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Regards

Harsh

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